Frequently Asked Questions
Everything you need to know about ordering personalized gifts.
Orders & Personalization
How do I personalize a product?
Open any product, click Customize Now, upload your photo and/or type your name or message, preview it and add it to your cart.
What kind of photos work best?
Clear, well-lit photos in JPG or PNG format work best. Higher-resolution images print sharper — avoid screenshots or heavily compressed images.
Can I change my personalization after ordering?
Contact us as soon as possible. Since every item is made to order, changes are only possible before production starts.
Shipping & Delivery
Do you offer free shipping?
Yes — shipping is free on orders above ₹699.
How long does delivery take?
Personalized items are made after you order. You'll see an estimated delivery date at checkout, and we'll keep you updated by email and SMS.
How can I track my order?
Use the Track Order page with your order ID and the email or phone number you used at checkout.
Payments
Which payment methods do you accept?
UPI, credit and debit cards, and Cash on Delivery on eligible orders.
Is it safe to pay on Mimitiinaa?
Yes. Payments are processed through secure, encrypted payment partners.
Returns & Corporate
Can I return a personalized product?
Personalized products can't be returned for change of mind, but if your item arrives damaged or misprinted we'll make it right. See our Return & Refund Policy.
Do you take bulk or corporate orders?
Absolutely. Visit Corporate Gifting and send us an enquiry — we'll get back with options, branding mock-ups and pricing.